Frequently Asked Questions

The University has enacted the Technology Management Program (TMP) to ensure full-time faculty and staff have access to upgraded computer technology on regular intervals. It also aims to replace outdated technology with high-powered mobile technology, enabling our workforce to respond to natural disasters and campus closures. The TMP will also reduce computing devices' duplication, such as the need to have desktops and mobile devices.

This effort will streamline budgeting, reduce duplication, increase standardization and decrease deployment times of new devices. Our employees heavily rely on computer technology to accomplish the University's mission, and we want to ensure everyone has up to date computer technology possible.

Full-time faculty and staff will be eligible for the program. See more details at the Computer Request Guidelines. If you feel that your classification is incorrect in Workday, please contact HR or your manager.

The primary computer is the computer that IT has designated as the computer you use most often and is the newest of the devices used. At the beginning of the annual program, a survey will be sent out to the Division Leadership to verify the primary devices listed for each division.  Records are kept as devices get replaced.

You can verify the primary device listed for you by looking in the My Assets report in the Service Portal or using the NOW mobile app.  If what you see is not accurate, please submit a "General IT Request" in the Service portal requesting updates to the information.

Details about EEO Categories and hardware are located in the Computer Request Guidelines.

Centrally-funded departments qualify for the TMP based on the Computer Request Guidelines, the TMP covers the costs of the Standard Computer setup. Areas that operate as Service Centers, Auxiliaries, or Research/Student funded departments will need to allocate funding for computer replacements.

We recommend first trying the standard computer. Evidence gathered will be helpful when filing an exception process. Exceptions will take additional time to process as there are multiple approval levels to navigate and funds from the department are required. See the notes on Exceptions on Computer Request Guidelines.

The replacement computer is tied to the job or employee PIN in that department. If you do move, you will inherit the computer that was being used in that position previously.

DoIT will reach out to you when your computer is identified as being due for replacement. If you are having computer-related issues, please go to the Service Portal and submit an Incident so there is a ticket to track all issues. Schedules for replacements are listed on the Replacement Cycle Guidelines.

An email will come to your TAMU-CC email confirming the configuration assigned. A ticket will be generated when you reply and DoIT will first schedule a consultation to coordinate and verify data from the old computer is synchronized with OneDrive and capture any specific software needs for the new computer. During this consultation, a time will be scheduled to install the new computer and software needed. An Off-Campus Property form must be completed at the time of delivery. When the new equipment is delivered and set up, the old computer will be picked up.

The old computer is taken back with DoIT at the time the new computer is installed or delivered. Old computers that meet the minimum requirements for network use are refurbished and redistributed to part-time faculty or staff as equipment is available.  Equipment that does not meet minimum requirements will be sent to surplus.

Only the newest (non-grant funded) computer is eligible for TMP. An exception would be needed to upgrade the other devices and your department would fund those costs.

CDW-G through Mpulse has a punch out that will enable departments the ability to order iPads, printers, or other technology items.  If you can't find what you are looking for, reach out to DoIT for assistance. These will not be part of the Technology Management Program at this time.

The exception process will need to be followed for this request. Approval and funding by your department is part of that process.