To provide service excellence in all facets of
university operations
KEY PERFORMANCE INDICATORS
Number of service excellence assessments implemented for feedback and
action (service excellence survey results, external benchmarks,
and recognition)
Number of processes and operations improved and optimized for
efficiency
Media relations/publicity measures (percentage of local market share of
voice, number of social media followers, and number of media impressions
beyond the local market)
Opportunities for and participation rate in professional development
Percentage of donor funds awarded annually
Investment in deferred maintenance, renovations, new construction,
and technology
